Automation of Business Processes in 2024: From RPA to AI

Blog  — Mon 8 Jul 2024

Automation has become a bit of a dusty word. However, its use is only increasing. Very rapidly, in fact. From smart sensors and robotic arms to smart web applications in the office. It's here to stay.

In 2024, we see more and more tasks in offices being supported by Robotic Process Automation (RPA) and Artificial Intelligence (AI). The possibilities to optimize business processes with these technologies seem endless.

Although organizations often have overlapping needs, they are, of course, unique in some areas. Unique in the market segment they serve, but also in the way they operate. With automation, to use that ancient term as an umbrella, you can see how digital intelligence can help companies work more efficiently, reduce costs, and gain a competitive advantage.

As of 2024, it has become quite normal for employees to use web applications. These are, of course, very handy to use, regardless of the device and even the location if desired. But managing all data and performing tasks can, of course, always be done even more pleasantly and efficiently. And that's where RPA and AI come into play. As built-in assistants.

What is RPA?

RPA is a technology that uses software robots (or 'bots') to automate repetitive and rule-based tasks. These bots can perform tasks such as data entry, invoice processing, and customer interactions without human intervention. RPA can provide significant time and cost savings, as well as increased accuracy and efficiency.

An example of RPA in action is a company that has automated its billing process. Previously, employees had to manually enter and check data, which was time-consuming and error-prone. With RPA, bots can now perform these tasks quickly and accurately, allowing employees to focus more on other valuable tasks and maintain better oversight.

What is AI?

This term has become so popular in 2024 that it no longer needs an explanation. However, it is important to know that it is still a very young development that will continue to make great strides. This can be inferred from, for example, the fact that major chipmaker Nvidia expects to produce a large number of AI-specialized processing units.

AI is also becoming available as more than just a highly specialized online toy. During its development, AI is increasingly being integrated into software development and programming languages. Along with AI chips, AI is likely to become an increasingly common and widely used tool.

Custom Automation

Developing powerful digital solutions is the core task of Exclusive-IT. The basis lies in linking systems and integrating business processes. However, the strength lies in the details, such as the useful and meaningful application of RPA and AI within those digital solutions.

Whether it is creating an indefatigable digital RPA data processor that works 24/7 with consistent sharpness and accuracy, or developing a digital personal assistant for each employee using AI, automation can create powerful solutions that significantly distinguish an organization from the rest. This is exponentially strengthened when more employees, processes, devices, and technologies are combined into one robust, digitally supportive backbone for the entire organization.