ServicesContact us Account
Experts are immediately ready to resolve your high-priority incident. What challenge do you experience?
If you unexpectedly have to deal with an emergency, it is important to inform us of this as soon as possible. We can then immediately start an investigation. For this you use the form above, which sets off the internal alarm bells and gives your emergency the highest priority.
In order to be able to act quickly, it helps us if you can state briefly what kind of emergency it concerns and how you detected it. In case of error messages and interruptions, it also helps us further if you can pass on any message and/or code that you see on your screen. If you have forgotten to mention something, don't worry, we will contact you about this.
After your report, we will further instruct you on the next steps that we advise you to take. At the same time, an investigation into your emergency starts for us. This will be completed as soon as possible, 98% within 45 minutes. Upon completion, we will immediately inform you of our conclusions, the solution and the completion of the incident.
If your challenge does not require immediate intervention, you can use the contact form. We will contact you as soon as possible to discuss the solution together.